Privacy Policy

Cuztomise recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat information we collect online and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers & users. By visiting and/or using our website, you agree to this Privacy Policy.

We firmly believe that you should always know what data we collect from you, what is the purpose for which such data is used, what is about its security and you should have the ability to make informed decisions about what you want to share with us.

Therefore, we want to be transparent about: (i) how and why we collect, store and use your data in the various capacities in which you interact with us; and (ii) the rights that you have to determine the contours of this interaction. Terms not defined in this Privacy Policy are defined in our TERMS & CONDITION.

1. WHAT DATA WE MAY COLLECT
   
   Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ as mentioned hereinafter-
                   
1. Contact information
   
   We might collect information including but not limited to your name, email, mobile number, phone number, location, street, city, state, pincode, country and IP address other necessary details of you or your representative.

 

2. Other information
   
   We might also collect the type of mobile device you are using, location or the version of the operating system your computer or device is running.

 

2. HOW AND WHY WE USE IT
   
                   
1. To respond to your requests or questions
   
   We might use your information to confirm your registration for a service. We collect customer/user data to help you register for and facilitate provision of our Services.

 

2. To improve our products and services
   
   We might use your information to customize your experience with us. This could include displaying content based upon your preferences. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited time period to help us better understand how to address the issue.

 

3. We use information for security purposes
   
   We may use information to protect Cuztomise, our customers, or our websites.

 

4. To send you transactional communications
   
   We might send you emails or SMS about your account. We use information as otherwise permitted by law.

 

 

3. How we collect information in following ways
   
                   
1. We collect information directly from you
   
   We collect information directly from you when you register/subscribe for an account.

 

 

4. RETENTION OF PERSONAL INFORMATION
   
                   
1. We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

 

2. We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

 

 

5. PERSONS UNDER THE AGE OF 18
   
   Cuztomise does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.-
                   

 

6. Governing law
   
   If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's TERMS & CONDITION. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Jurisdiction shall be at the court of Indore, M.P.
                   

 

7. Acknowledgement
   
                   
1. By using the Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.

 

2. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

 

3. if you have any questions about how we handle user data and personal information, feel free to contact us. If you do not agree with the Policy, please do not use or access the Platform.

 

4. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

 

 

8. Compelled Disclosure
   
   In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:-
                   
1. Under applicable law or to respond to a legal process, such as a search warrant, court order;

 

2. To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;

 

3. To investigate fraud or violation of our Policy;

 

4. If required in connection with legal proceedings brought against Cuztomise, its officers, employees, affiliates, customers or vendors;

 

5. To establish, exercise, protect, defend and enforce our legal rights.

 

 

9. SECURITY OF YOUR PERSONAL INFORMATION
   
   We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to preserve the integrity and security of all information & protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as your geo-location), it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.
                   
   Your password is your first line of defense once you set up an Cuztomise account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your Cuztomise.
                   
   However, no security system is impenetrable and we cannot guarantee the security of our systems account once you have used that same.
                   

 

10. Grievance Officer
    
    In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
    
    Mr Chirag Gupta,
    Reg Address : 183, Sch no 78 part 2, Indore, MP 452010,
    Phone 9425478321,
    Email: chirag@cuztomise.com
    
    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
                    

 

11. Updates to this policy
    
    We may occasionally make changes to the Policy. If we do any material changes, we shall notify either by sending you an email or sending you a notification through the Cuztomise App as required by Law. We will also post an updated copy on our website. Please check our site periodically for updates.